Desktop Support Specialist

We are seeking an experiencedDesktop Support Specialistto provide hands-on technical support, digital workplace consulting, and day-to-day IT operations. The ideal candidate will have strong desktop, mobile device, and end-user computing experience, along with excellent customer service and communication skills.

This role will support field-based and specialized environments, includingGxP, laboratory, and R&D spaces, while also contributing to customer-focused IT projects and digital workplace initiatives., Desktop Support & IT Operations

• Provide hands-on and remote technical support for PCs, laptops, peripherals, and mobile devices.
• Provide2nd-level technical supportfor field-based and specialized environments, including GxP, Labs, and R&D.
• Troubleshoot hardware, software, network, and system-related issues.
• Take ownership of incidents and work proactively to restore user productivity.
• Manage day-to-day IT activities at the site independently while following company guidelines and procedures.
• Support Apple mobile devices and other mobile technologies.

Equipment Delivery & Campus Support

• Deliver and transport computer equipment between buildings across the campus as needed.
• Operate a company vehicle for campus-related IT equipment deliveries.
• Maintain proper handling and organization of IT equipment.

Desktop Administration, Desktop Administration, Biology, Consulting, Desktop PC, Technical Support, Customer Support/Service, Computer Skills, Communication Skills, Mobile Devices, * Minimum2 years of desktop support experiencewith PCs, laptops, and peripherals.

• Minimum2 years of onsite and remote technical support experience.
• Minimum2 years of mobile device support experience; Apple device experience preferred.
• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Validdriver’s licenserequired.
• Working knowledge ofITIL v3 processeswithin an IT service delivery environment.
• Proficiency withMicrosoft Office, including Word, Excel, and PowerPoint.
• Ability to lift and carry equipment weighing up to50 pounds.