ServiceNow Developer

At least one of: ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD).

• Bachelor’s degree in Computer Science, Information Systems, IT, Engineering, or related field with 8+ years of relevant experience, or a Master’s degree with 6+ years; additional experience may substitute for a degree. \n

• At least 4 years of hands-on ServiceNow development using JavaScript, Glide APIs, HTML, and XML. \n

• Strong experience with Flow Designer, IntegrationHub, API integrations, and custom application development. \n

• Expertise in ServiceNow ITAM, including SAM Pro, HAM Pro, and software licensing. \n

• Experience with ITOM, CMDB, Discovery, and Service Mapping. \n

• Experience with large-scale enterprise implementations and ServiceNow platform governance. \n

• Strong troubleshooting, communication, documentation, and problem-solving skills. \n

• Active DoD Secret clearance and ability to work onsite in Camp Springs, MD. \n, * Master’s degree in IT, Computer Science, or related field. \n

• ServiceNow CAD (for candidates meeting the required certification through CSA); Certified Implementation Specialist (CIS) - ITSM. \n

• ITIL v4 Foundation certification; BMC Helix or BMC Remedy experience. \n

• Familiarity with Now Assist, AI agents, and intelligent automation.

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• Design, configure, and maintain ServiceNow SAM Pro, SaaS Management, and HAM Pro integrations. \n

• Develop entitlement models, license metrics, normalization rules, and automated reconciliation processes. \n

• Automate software requests, allocation, reclamation, renewals, and retirement using Flow Designer, IntegrationHub, and scoped applications. \n

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Platform Development & Customization

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• Design, develop, test, and deploy scalable ServiceNow applications and customized workflows. \n

• Develop Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets. \n

• Use JavaScript, Glide APIs, HTML, and XML; optimize CMDB relationships, data models, and asset tables. \n

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Integrations & Reporting

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• Build REST/SOAP API integrations with enterprise systems, discovery tools, vendor portals, and procurement platforms. \n

• Configure imports, transform maps, and scheduled jobs for reliable data synchronization. \n

• Develop SAM dashboards, compliance reporting, executive views, and automated audit reports. \n

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Platform Maintenance & Modernization

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• Prepare technical specifications and promote applications across development, test, and production. \n

• Perform unit testing, defect resolution, upgrades, patching, and Automated Test Framework (ATF) validation. \n

• Evaluate Now Assist and AI-powered automation to improve asset operations and self-service. \n

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Collaboration & Documentation

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• Translate requirements with IT Asset Managers, Procurement, architects, and ITIL process owners. \n

• Create technical documentation, runbooks, and knowledge articles; mentor teammates and support knowledge transfer. \n

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Take2 Consulting is seeking an experienced ServiceNow Developer to support a mission-critical IT Service Management (ITSM) modernization initiative for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF).

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This opportunity focuses on modernizing enterprise IT operations, streamlining asset management, and delivering ServiceNow solutions that support Air Force mission readiness. The ideal candidate brings hands-on expertise in Software Asset Management (SAM), Hardware Asset Management (HAM), IT Asset Management (ITAM), and platform integrations.