Salesforce Agentforce Developer / Lead

• Design and develop Salesforce Agentforce solutions to automate customer, service, and operational processes.
• Build and configure AI agents, topics/subagents, actions, prompts, and workflows.
• Collaborate with business stakeholders to identify and prioritize Agentforce use cases.
• Integrate Agentforce with Salesforce Clouds, Data Cloud, and external enterprise systems.
• Define AI guardrails, governance, and security controls.
• Optimize agent performance, response accuracy, and business outcomes.
• Mentor development teams on Agentforce architecture and best practices.
• Support solution design, estimation, and client-facing technical discussions.

• 8+ years of Salesforce experience with Sales Cloud, Service Cloud, Experience Cloud, and Platform Development.
• Hands-on experience with Salesforce Agentforce implementation and customization.
• Strong understanding of AI Agents, Prompt Builder, Agent Builder, Einstein AI, and Generative AI capabilities within Salesforce.

• Experience building Agentforce actions using:

• Apex
• Flows
• REST/SOAP APIs

• External Integrations

• Expertise in:

• Apex
• Lightning Web Components (LWC)
• Aura
• SOQL/SOSL

• Salesforce Security Model

• Experience with Salesforce Data Cloud and AI-driven customer insights.
• Strong integration experience using MuleSoft, Platform Events, Middleware, and external AI/LLM platforms.
• Experience designing conversational workflows and AI-driven business processes.
• Knowledge of prompt engineering, AI governance, and trusted AI practices.

Preferred Skills

• Salesforce AI Specialist Certification.
• Salesforce Platform Developer I/II.
• Data Cloud Certification.
• Experience integrating OpenAI, Azure OpenAI, Anthropic Claude, or other enterprise LLMs.
• Experience implementing AI solutions in Healthcare, Insurance, or Financial Services domains.