IT Support Engineer (Level 3)

We are looking for an experienced L3 IT Support Engineer to handle advanced technical issues, troubleshoot complex IT problems, and maintain IT infrastructure.

• 5+ years of experience in IT Support / L3 Technical Support. \n

• Strong knowledge of Windows operating systems and hardware troubleshooting. \n

• Experience with Active Directory, Microsoft 365, and user administration. \n

• Good knowledge of networking concepts, TCP/IP, LAN, VPN, and Wi-Fi. \n

• Experience handling escalations and performing root cause analysis. \n

• Strong troubleshooting, communication, and problem-solving skills. \n

n \n

• Provide advanced technical support for hardware, software, and operating system issues. \n

• Troubleshoot complex desktop, laptop, server, and network-related problems. \n

• Support Windows OS, Microsoft 365, Active Directory, and user access management. \n

• Handle escalated incidents and perform root cause analysis. \n

• Support network connectivity, VPN, LAN, and Wi-Fi troubleshooting. \n

• Manage system upgrades, software installations, patches, and configurations. \n

• Coordinate with L1/L2 support teams and other technical teams to resolve issues. \n

• Maintain technical documentation and incident reports. \n

• Ensure incidents are resolved within SLA timelines. \n

\n