IT Technical Support (Cloud-based/AI Automation/Web Development)

Addiction Foods is looking for a hands-on IT Technical Support Specialist who can resolve everyday IT issues, support cloud-based systems and build practical digital solutions. This role combines user support with workflow automation, AI tools and web development to help our teams work more efficiently. What You’ll Do:

• Provide remote technical support for laptops, software, connectivity and user access.
• Support cloud-based platforms, including Microsoft 365, Teams, SharePoint and OneDrive.
• Manage user accounts, permissions, onboarding and offboarding access.
• Troubleshoot application issues and coordinate with vendors when needed.
• Build and maintain internal websites, web applications and business tools.
• Develop workflow automations using APIs, scripts and low-code platforms.
• Apply AI tools to reduce repetitive work and improve business processes.
• Test solutions, resolve bugs and maintain clear technical documentation.
• Protect company information through secure access controls and sound data-handling practices.
• Guide employees on using systems and digital tools effectively.

• A relevant qualification in IT, Computer Science or a related field, or equivalent practical experience.
• Proven experience in IT technical support within a cloud-based environment.
• Hands-on knowledge of Microsoft 365 administration, user access and troubleshooting.
• Practical experience building workflow automations and using AI tools.
• Web development experience with HTML, CSS, JavaScript and a modern framework.
• Familiarity with APIs, databases, authentication and application deployment.
• Strong troubleshooting skills and the ability to explain technical issues clearly.
• Ability to work independently, prioritize requests and follow issues through to resolution.
• Strong English communication skills.

An Advantage:

• Experience with Microsoft Entra ID, Intune, Power Automate or Power Apps.
• Experience with Python, PowerShell, React or Node.js.
• Familiarity with Azure, cloud hosting and Git.
• Experience supporting users across multiple countries and time zones.
• A portfolio of working websites, internal tools or automation projects.