Technology Support Analyst

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview, 8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. Hours per week 40 FLSA Status Exempt Division OneIT Department Office of OneIT (Adm) Work Location Kennedy Salary Range Primary Purpose of Department The Office of OneIT provides highly reliable information technology infrastructure, tools and services to empower the University to achieve its academic, research, administrative and service goals. Primary Purpose of Position This position provides second-tier technology support for university constituents. This position serves as a technical consultant on academic and research projects for applications, operating systems, hardware, networking, and information security.

This position is responsible for the routine and non-routine maintenance andsupport of desktop, laptop, and tablet computer systems, including softwareand hardware.

This position supports the hardware, software, and research computing needs of faculty. Summary of Position Responsibilities

• Troubleshooting & Resolution: Diagnose and resolve hardware, software, network connectivity, and operating system issues for Windows and macOS environments.
• Ticket Management: Log, track, prioritize, and manage support requests using TeamDynamix helpdesk ticketing systems while meeting Service Level Agreements.
• Equipment Lifecycle: Install, configure, deploy, and upgrade desktop computers, laptops, and printers.
• User Onboarding/Offboarding: Set up new-hire workstations, configure accounts, and process returned hardware.
• Collaboration: Escalate complex technical problems to OneiT teams when necessary.

Bachelor’s degree in computer science, computer engineering, math, or engineering, or a related technical degree; or an equivalent combination of education and experience. Related information technology experience may be substituted on a year-for-year basis for the required education. Preferred Education, Knowledge, Skills and Experience

• 2 years of experience in the information technology field

• UNC Charlotte Website
• HERC Job Board
• Inside Higher Education
• Mitratech Circa (formerly known as Local JobNetwork)
• Another Website
• Agency Referral
• Advertisement/Publication
• Personal Referral
• Other 2. Where did you learn about this posting? (Open Ended Question)