MTC Service Desk Support Specialist I

• Test desktop computers and related software against a checklist of expected functionality
• Report problems accurately and in detail using the MTC’s incident management system
• Respond to technology incidents/questions via chat, email, text and phone in a professional manner
• Perform general IT troubleshooting
• Coordinate with other Technology staff on incidents requiring escalation
• Communicate and follow-up to ensure all incidents are resolved
• Attend IT Service Desk staff meetings
• Become familiar with products and services offered by the Technology department
• Review existing processes and instructions for improvement potential
• Occasionally participate in special projects
• Test desktop computers and related software against a checklist of expected functionality
• Report problems accurately and in detail using the MTC’s incident management system
• Respond to technology incidents/questions via chat, email, text and phone in a professional manner
• Perform general IT troubleshooting
• Coordinate with other Technology staff on incidents requiring escalation
• Communicate and follow-up to ensure all incidents are resolved
• Attend IT Service Desk staff meetings
• Become familiar with products and services offered by the Technology department
• Review existing processes and instructions for improvement potential
• Occasionally participate in special projects

Customer Support/Service, Time Management, Norton Ghost, Technical Support, Customer Support/Service, Customer Relations, Problem Solving Skills, Facilities Management, Training/Teaching, Property Maintenance, * Detailed, thorough, and organized, and follow standard operating procedures consistently

• Excellent written and verbal communication - most of the communication will be documentation and interaction with customers
• Strong customer service skills
• Strong critical thinking skills
• Ability to foster and work in a team environment
• Aptitude for quickly learning computer-related concepts

Preferred:

• Troubleshooting experience with Windows 11
• Troubleshooting experience with Chromebooks and Macs
• Familiarity with MTC software applications

This position is central to the missionaries’’ role to ‘‘Invite others to come unto Christ by helping them receive the restored gospel through faith in Jesus Christ and His Atonement, repentance, baptism, receiving the gift of the Holy Ghost, and enduring to the end.’’ The Technology (IT) Service Desk at the Missionary Training Center is the single point of contact for handling customers’’ technology issues. The IT Service Desk supports over 6,000 users mainly Provo MTC employees, volunteers, missionaries, and applicants, as well as some international MTCs’ employees, etc. The specialist is an entry support level individual contributor who represents the customer and sees that their issues are addressed adequately and resolved in a timely manner.

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.