IT Support Specialist

We are seeking a skilled and motivated individual to provide world-class assistance and support to our end users. The ideal candidate will have a strong understanding of technical support, Active Directory, Windows device management, Mac and iOS support, and network printer management. This role will also involve inventory management and hardware recycling., + Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals.

• Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools).
• Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary.
• Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists.
• Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools.
• Active Directory:
• Assist users with password resets and account lockouts, maintaining a secure password reset process.
• Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors.
• Effectively communicate with senior IT staff regarding Active Directory issues that require further expertise.
• Windows Device Management:
• Configure new employee devices with necessary software, accounts, and security settings.
• Maintain and deploy standardized system images for consistent configuration across devices.
• Keep device drivers updated to ensure optimal performance and security.
• Apply critical Windows updates and security patches in a timely manner.
• Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs, RAM, and keyboards.
• Mac and iOS Device Support:
• Troubleshoot common issues with macOS and iOS devices, including connectivity, software, and hardware problems.
• Assist users with basic Mac and iOS configurations and settings.
• Maintain awareness of updates and security vulnerabilities for Apple devices.
• Network Printer Management:
• Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts.
• Maintain an inventory of network printers and toner cartridges.
• Inventory and Recycling:
• Maintain accurate records of all IT hardware and peripherals.
• Track device lifecycles and schedule replacements.
• Coordinate secure data wiping and proper disposal of retired hardware.
• Implement eco-friendly recycling practices for obsolete equipment.
• Additional Responsibilities:
• Participate in IT projects and initiatives as assigned.
• Stay up-to-date on the latest technologies and industry trends.
• Adhere to company policies and procedures.
• Maintain a professional and positive attitude.

Technical Support, Technical Support, Apple Macs, Printers, iOS, Inventory Management, Recycling, Network Support, Network Administration/Management, Microsoft Active Directory, * 3 - 5 years of desktop support experience in a business or corporate environment.

• Knowledge of Office 365 Administration, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements.
• Experience troubleshooting macOS and iOS devices.
• Experience with network printers.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Demonstrates a customer orientation; strength in analytical, math, and reasoning skills.
• Competent in the latest Windows and Microsoft Office suite of products.
• Demonstrated ability to prepare and maintain documentation.
• Demonstrated ability to provide advanced desktop hardware and software support.
• Understanding of HTTP, TCP/IP, and related protocols.
• Certification in a relevant field, such as A+ or Microsoft.
• Bachelor’s Degree required.

Preferred (Nice-to-Have) Skills or Experience

• Ability to be creative and innovative in a complex technical environment.

Client offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.