Onsite Support Technician

We are seeking an Onsite Support Technician to provide hands-on technical support for end users and IT equipment. The ideal candidate will have experience with laptop deployment, OS installations, troubleshooting hardware/software issues, and delivering excellent customer service., * Perform Windows OS installation, configuration, and upgrades.

• Execute laptop refresh and device replacement activities.
• Provide onsite support for desktops, laptops, printers, and peripheral devices.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support end users by diagnosing and resolving technical problems promptly.
• Assist with user account setup, software installations, and system configurations.
• Maintain accurate documentation of incidents, requests, and resolutions.
• Coordinate with IT teams for issue escalation and resolution.
• Deliver excellent customer service and maintain positive user relationships.
• Work collaboratively as a team player in a fast-paced support environment.

On Site Support, On Site Support, Laptop PC, Technical Support, Customer Support/Service, Systems Administration/Management, Software Administration, Hardware Installation, Help Desk, Microsoft Windows System Administration, * Experience with OS installation and imaging.

• Laptop refresh and deployment experience.
• Desktop/Laptop troubleshooting.
• End-user support and customer handling skills.
• Strong communication skills.
• Hardware and software troubleshooting.
• Ability to work independently and as part of a team.
• Knowledge of Windows operating systems and Client Office., * Experience in an enterprise IT support environment.
• Familiarity with ticketing tools such as ServiceNow, Remedy, or Jira.
• Basic understanding of networking concepts and Active Directory.