SAP QM Architect

The SAP Quality Management (QM) Subject Matter Expert (SME) is responsible for providing functional expertise and coordination for SAP QM services within the Application Management Services (AMS/CAS) landscape. The SME supports the Application Service Manager (ASM) in customer engagements, service delivery governance, prioritization, de-escalation activities, change reviews, and continuous improvement initiatives while ensuring high-quality service delivery aligned with contractual obligations and service standards. Responsibilities

• Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP QM.
• Act as a senior functional expert and be involved in activities beyond regular ticket processing, including customer meetings, issue resolution, service reviews, and change request assessments.
• Review and validate functional Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
• Advise customers and delivery teams on SAP QM standardization, optimization, process improvements, and system enhancements.
• Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
• Act as the functional coordination point within the delivery team for SAP QM-related activities.
• Coordinate and review change, testing, enhancement, and improvement activities to ensure compliance with delivery standards.
• Identify opportunities for process automation, quality improvements, and operational efficiency enhancements.
• Mentor team members, share domain expertise, and promote continuous knowledge development.
• Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, issues, and improvement initiatives.

Key Tasks

• Act as the primary functional contact for SAP QM-related topics within the core delivery team.

• Ensure efficient service delivery and continuous value addition to the customer.

• Coordinate functional activities across core team members.
• Conduct internal status meetings in collaboration with the ASM, focusing on SAP QM service performance and critical issues.
• Identify, assess, and mitigate functional risks impacting quality management processes and business operations.
• Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
• Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.

• Validate functional Change Requests raised by consultants, including:

• Solution approach review
• Effort estimation validation
• Resource requirement assessment
• Impact and risk analysis

• Support the ASM and delivery team by:

• Participating in customer meetings and service reviews
• Presenting SAP QM-specific topics during project kick-offs and governance discussions
• Supporting functional de-escalation activities
• Prioritizing incidents, service requests, defects, and enhancement activities
• Provide recommendations for quality process optimization, compliance improvements, automation opportunities, and continuous improvement initiatives.

• Strong hands-on experience in SAP Quality Management (QM).

• Expertise in:

• Quality Planning
• Quality Inspection
• Inspection Lot Processing
• Inspection Characteristics and Sampling Procedures
• Quality Notifications
• Quality Certificates
• Quality Control Processes
• Vendor Quality Management
• Incoming, In-Process, and Outgoing Inspection
• Non-Conformance Management
• Defect Recording and Analysis
• Audit Management
• Calibration Management
• Batch Management Integration
• Quality Reporting and Analytics
• Corrective and Preventive Actions (CAPA)

• Strong understanding of integration with:

• SAP MM
• SAP PP
• SAP EWM/WM
• SAP PM
• SAP SD
• SAP FICO
• Experience with incident management, problem management, and change management processes in AMS environments.
• Ability to perform effort estimations, impact assessments, and solution reviews.
• Strong customer-facing, stakeholder management, and communication skills.
• Experience working in global delivery and support environments.