technical Support Officer

Check licence applications and documents to make sure they are complete, correct and meet the rules, and finish each case on time Check that drivers and vehicles meet the requirements (for example, background and medical checks) Answer everyday questions from applicants, licence holders, businesses and the public Keep computer records up to date, write licences and standard letters or emails, and record fees correctly Keep personal information safe and follow the rules on how long records are kept Help tidy up data, turn paper records into digital ones, and move information to new systemsRequirements

GCSE (or equivalent) in English and Maths Experience of checking applications, keeping accurate records and working to deadlines Experience of using databases or case-management systems and writing clear letters and emails Good written and spoken communication skills Confident using Word, Excel and Outlook Understanding of confidentiality and how to handle records and data properly Able to work on your own within set limits and as part of a team Quick to learn and positive about changeDesirable

NVQ in Business Administration (or equivalent) Previous experience in licensing or a similar field Knowledge of licensing laws (alcohol, entertainment, gambling, taxis and private hire, charity collections, street trading) Experience of Licensing Uniform or a similar case-management system