Technical Support Officer (Licensing)

Recruitment Unlimited is acting on behalf of our client to recruit a Technical Support Officer to join their Licensing Team on an initial 3-month temporary contract.

This is an office-based role, working Monday to Friday, supporting the team with licensing applications, administrative duties and maintaining accurate records. The successful candidate will help ensure applications are processed correctly and within required deadlines, providing a professional service to applicants, businesses and members of the public.

Main Responsibilities

• Review and validate licensing applications and supporting documents to ensure they are complete and accurate.
• Process applications in line with relevant procedures and deadlines.
• Carry out compliance checks on licensed drivers and vehicles, including DBS and medical checks.
• Respond to routine enquiries and provide clear, accurate information to applicants and licence holders.
• Maintain accurate electronic records, case files, registers and correspondence.
• Prepare licences and standard letters and record fees in line with financial procedures.
• Handle confidential information appropriately and follow data protection requirements.
• Assist with data cleansing, digitisation and updating computer systems.
• Refer complex or sensitive enquiries to the appropriate Licensing Officer.

• GCSEs or equivalent in English and Maths.
• Previous experience in administration, case management or processing applications.
• Good attention to detail and the ability to maintain accurate records.
• Confident using Microsoft Word, Excel, Outlook and computer databases.
• Strong written and verbal communication skills.
• The ability to manage workloads, prioritise tasks and meet deadlines.
• A professional and organised approach, with the ability to work independently and as part of a team.

Previous experience in licensing, regulatory administration or a local authority environment would be an advantage., If you have strong administrative skills, excellent attention to detail and enjoy working in a structured, customer-focused environment, we would love to hear from you.

• £14.36 per hour.
• Monday to Friday, 9am-5pm.
• Initial 3-month temporary assignment.
• Office-based role, with attendance required five days a week.
• Free on-site parking.