2nd line Engineer

Skils: Cloud, IT support, MS365, Azure, 2nd line, SLA, Windows, Server, Exchange, Mobile Support, Desktop, servicedesk, hardware, software, Installations etc

We are looking for an experienced 2nd Line Support Engineer to join an established IT support team in Milton Keynes. You will provide technical support across hardware, software and networking, helping users resolve technical issues while delivering excellent customer service.

This is an excellent opportunity for someone with existing 2nd line support experience who wants to develop their technical skills, take ownership of support issues and progress their career through further training and professional certifications.

Key Responsibilities

• Provide 2nd line technical support across hardware, software and networking.

• Take ownership of support tickets from initial investigation through to resolution.

• Troubleshoot technical issues and guide users through effective solutions.

• Manage tickets in line with agreed Service Level Agreements (SLAs).

• Assist with hardware and software installations and configurations.

• Provide technical guidance and user training where required.

• Work collaboratively with colleagues to resolve complex technical issues.

• Previous experience in a 2nd Line Support Engineer or similar IT support role.

• Experience providing customer facing technical support.

• Good working knowledge of Microsoft technologies, including Windows Server, Exchange and Microsoft 365.

• Experience supporting PCs, servers and mobile devices.

• Strong troubleshooting and problem solving skills.

• Excellent communication and customer service abilities.

Experience working within a Managed Service Provider (MSP) or similar IT support environment would be advantageous but is not essential.

• Salary of £30,000 to £36,000, depending on experience.

• Hybrid working, with 3 days onsite and 2 days working from home.

• Opportunities for professional development and career progression.

• Support towards industry recognised certifications.