Desktop Support Specialist
Forward, Inc.
New York, NY, United States
5 days ago
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Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
Apple Mac Systems
JIRA
Dynamic Host Configuration Protocol
Domain Name System (DNS)
Issue Tracking Systems
Virtual Private Networks (VPN)
TCP/IP
Wireless Networks
Enterprise Software Applications
Servicenow
Requirements
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3-5+ years of hands-on desktop support experience, including Level 2/3 troubleshooting. \n
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Strong experience supporting Windows 10/11 and macOS. \n
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Proficiency with Microsoft 365, Active Directory, and enterprise applications. \n
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Experience with hardware diagnostics, laptop deployment, and endpoint troubleshooting. \n
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Working knowledge of TCP/IP, DNS, DHCP, VPN, and wireless networking. \n
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Familiarity with ticketing systems such as ServiceNow or Jira. \n
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Excellent troubleshooting, communication, and customer service skills. \n
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Ability to work independently and contribute immediately with minimal training. \n
Apply for this position
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Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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