IT Specialist

Robert Half is seeking an IT Support Specialist to join our client’s technology team. This individual will play a key role in supporting end users, maintaining technology systems, and ensuring employees have the tools they need to work efficiently and securely. The ideal candidate will have a strong customer-service mindset, hands-on technical troubleshooting experience, and the ability to support a variety of hardware, software, and network-related issues., * Provide day-to-day technical support for desktops, laptops, mobile devices, printers, software applications, and network connectivity issues.

• Install, configure, maintain, and troubleshoot computer hardware, operating systems, and standard business applications.
• Respond to, document, and resolve support requests through the organization’s help desk ticketing system.
• Manage technology assets throughout their lifecycle, including deployment, inventory tracking, maintenance, and replacement.
• Support user account administration, access management, and Microsoft 365 environments.
• Assist with troubleshooting basic networking, connectivity, and communication system issues.
• Help maintain security best practices by supporting data protection initiatives, security policies, and compliance requirements.
• Provide end-user training and guidance to improve technology adoption and cybersecurity awareness.
• Collaborate with internal teams on technology upgrades, implementations, and process improvements.
• Maintain accurate technical documentation, inventory records, and support procedures.

• High school diploma or equivalent required; additional technical training, certifications, or related education preferred.
• 2+ years of experience in Help Desk, Desktop Support, IT Support, or a related technical support role.
• Experience supporting Windows operating systems, Microsoft 365, and common business applications.
• Working knowledge of hardware troubleshooting, user account management, printers, mobile devices, and peripheral equipment.
• Basic understanding of networking concepts including connectivity, wireless access, and TCP/IP troubleshooting.
• Experience utilizing ticketing systems, remote support tools, and asset management platforms.
• Understanding of information security principles and data privacy best practices.
• Strong problem-solving, communication, and customer service skills.
• Ability to prioritize multiple requests and work effectively both independently and as part of a team.
• CompTIA A+, Network+, Microsoft certifications, or other relevant technical certifications.
• Experience supporting multi-site environments and distributed users.
• Familiarity with Active Directory, Entra ID (Azure AD), and endpoint management tools. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.