L1 Data Center Technician

1. Data Center Operations * Perform rack & stack of servers, network devices, and storage equipment * Handle cabling (fiber & copper) including labeling and cable management * Support installation, relocation, and decommissioning of hardware

2. Hardware & Inventory Management * Receive and verify hardware shipments against purchase orders / delivery notes * Perform physical inspection of equipment for damages upon arrival * Maintain accurate inventory records (asset tagging, tracking, updates) * Manage spares inventory and ensure availability of critical components * Coordinate hardware returns (RMA), dispatch, and logistics tracking * Ensure proper storage, labeling, and documentation of all assets

3. Incident & Request Handling * Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow) * Perform basic troubleshooting (L1 triage) for: * Server hardware issues * Network connectivity (Layer 1 checks) * Escalate issues to L2/L3 teams with proper logs and updates

4. Remote Hands Support * Act as hands & eyes support for remote engineers * Execute tasks such as: * Cable reseating * Power cycling devices * Console access setup * Basic hardware replacement (as guided)

5. Monitoring & Reporting * Monitor alerts from DC tools / dashboards * Update tickets with accurate troubleshooting steps and status * Maintain documentation, asset inventory, and audit records

6. Compliance & Safety * Follow data center security and access protocols * Adhere to ESD, safety, and PPE standards * Ensure readiness for audits and compliance checks

• Understanding core data center components:
• Hands-on Troubleshooting & Break-Fix Skills
• Cabling & Documentation Discipline

Technical Skills Basic understanding of:

• Networking fundamentals (IP, switching, patching)
• Server hardware components
• Fiber & Ethernet cabling

Familiarity with:

• Ticketing tools (ServiceNow or similar)
• Basic console tools (SSH, Putty)

Soft Skills

• Strong coordination and communication skills
• Ability to manage physical inventory and logistics tasks
• Comfortable working in a rotational shift environment.
• Attention to detail and documentation accuracy