Help Desk Support Analyst

We are seeking an IT Help Desk Support Contractor to provide technical support for approximately 1,000 end users across a diverse organization. This role serves as a primary point of contact for IT support, delivering exceptional customer service while troubleshooting and resolving hardware, software, and access-related issues., Responsibilities include supporting Windows desktops and laptops, printers, mobile devices, Microsoft 365 applications, user account administration, and basic network connectivity. The contractor will also assist with asset lifecycle management activities, including receiving and staging equipment, inventory management, device deployment, hardware refresh initiatives, and the secure retirement of technology assets. Success in this role requires strong technical troubleshooting abilities, effective communication skills, and a customer-focused approach to problem resolution.

Elkhorn, WI*On-Site

Triage Writing Operations Microsoft 365 Prioritization Detail Oriented Customer Service Listening Skills Technical Issues Technical Support Help Desk Support Inventory Staging Account Management Business Valuation Inventory Management Lifecycle Management IT Service Management Organizational Skills Full Stack Development Effective Communication Network Troubleshooting Business Transformation Troubleshooting (Problem Solving), * Excellent customer service and interpersonal skills

• Strong verbal and written communication abilities
• Experience working with IT Service Management (ITSM) platforms and ticketing systems
• Ability to effectively triage, prioritize, and manage support requests in a fast-paced environment
• Strong organizational skills with attention to detail and documentation accuracy
• Active listening skills and a proactive approach to problem solving
• Critical thinking and analytical troubleshooting capabilities
• Experience supporting Windows-based environments, Microsoft 365 applications, and end-user devices
• Experience with user account management and basic network troubleshooting preferred
• Ability to work independently while collaborating effectively with IT team members

This position is ideal for an IT support professional who enjoys helping users, solving technical issues, and contributing to the reliable operation of enterprise technology services., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.