Help Desk Analyst

CGI is seeking new members for our highly collaborative Tier 2 service desk team supporting a variety of Momentum Enterprise Suite related initiatives for our clients. Our members will interact directly with our clients, collaborate with our implementation and operations and maintenance teams to analyze and quickly resolve issues, and participate in frequent professional development and team building. This is a long term position, and work will primarily take place out of CGI Federal’s office in Lebanon, VA. This position is located in our Lebanon, VA office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

Provide phone, email and web based support one on one to users as they complete work in Momentum Participate in future Momentum Upgrade activities Collaborate with other team members, implementation, and operations and maintenance teams to identify and correct client problems. Provide support for other federal government mandated initiatives implemented by the client. Testing system functionality and troubleshooting system errors.

Strong familiarity with the organizations, roles, and systems involved in the federal financial management process Experience in implementation and or support of a federal ERP system (Momentum strongly preferred) Experience training novice/new users on a federal ERP system (Momentum strongly preferred) Experience and comfort facilitating meetings, training sessions, and group presentations Demonstrated skills in the development/execution of SOPs, QRGs and step by steps using a Financial System Proficient in testing and documentation of system functionality Strong analytic thinking skills Desired qualifications/non essential skills required: Previous experience with or support of ERP Financial Software (e.g. Oracle, SAP, Momentum) preferred. Knowledge of SQL, * Analytical Thinking

• Business Analysis
• Communication
• English
• Help Desk/IT Services
• Momentum Overall

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $43,300.00 $98,100.00. CGI Federal’s benefits are offered to eligible professionals on their first day of employment to include: .Competitive compensation .Comprehensive insurance options .Matching contributions through the 401(k) plan and the share purchase plan .Paid time off for vacation, holidays, and sick time .Paid parental leave .Learning opportunities and tuition assistance .Wellness and Well being programs #CGIFederalJob #LI DD1

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.