Join CGI Federal’s team supporting important government systems such as Momentum ERP, Concur Travel, G Invoicing, and IPP. This is a great opportunity for someone beginning their career in IT or customer service who wants to learn, grow, and contribute to a federal customer with a meaningful mission. You will work on site at the client location five days per week and collaborate closely with a dedicated team committed to supporting daily operations. If you enjoy helping people, solving problems, and building skills in a dynamic environment, this role offers a strong foundation for your career.

Three to five years of service desk or help desk experience preferably with ERP or government systems. Experience supporting Momentum ERP or similar applications, strong troubleshooting skills, and strong customer service experience in high volume environments. Professional written and verbal communication skills. Ability to coach junior staff, work independently, and collaborate with others. U.S. citizenship is required. Bachelor’s degree in IT, Computer

Strong communication and customer service skills. Interest in technology, problem solving, and learning new systems. Ability to work on site at the client location five days per week. Ability to collaborate with others in a team environment. U.S. citizenship is required. High school diploma or equivalent required.

Desired qualifications/non essential skills required:

Familiarity with Jira Service Management or similar ticketing platforms. Interest in ERP systems or government systems support. Experience in customer service, retail, call centers, or similar environments. Strong organization, reliability, and willingness to learn. Candidates who enjoy helping users and growing their skills will thrive in this role.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $51,600.00 $121,100.00.

CGI Federal’s benefits are offered to eligible professionals on their first day of employment to include:

. Competitive compensation

. Comprehensive insurance options

. Matching contributions through the 401(k) plan and the share purchase plan

. Paid time off for vacation, holidays, and sick time

. Paid parental leave

. Learning opportunities and tuition assistance

. Wellness and Well being programs

CGIFederalJob

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.