Technical Support Specialist 2

We are seeking a full-time Technical Support Specialist 2 at Garmin’s U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing first and second level support to end users and responding to their needs and/or alerts through moderately complex troubleshooting, resolution or escalation steps., * Install and maintain desktop technologies (Desktops, Laptops, Phones, Monitors, Printers, etc.) and assist with network printer system maintenance

• Research, resolve, and respond to questions received via telephone calls, e-mail, walk-ups, and callbacks in a timely manner among company sites, in accordance with current procedures to ensure distribution of knowledge and positive impact on user satisfaction
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
• Monitor conference room performance and maintenance schedule
• Manage and implement initiatives or change controls
• Make recommendations for component level improvements
• Identify interdependencies in system and application components
• Create work instructions and knowledge articles
• Demonstrate proficient use and knowledge of standards and procedures
• Provide reliable solutions to a variety of problems using sound problem solving techniques including performing root cause analysis and identification of corrective action for given problems
• Serve as a mentor to less experienced IT Specialists (IT Specialist 1)
• Responsible for working after hours in an “on call” capacity based on a rotation shared by the Help Desk and Technical Support Specialist teams

• High School Diploma or GED AND coursework towards completion of a degree OR a minimum of 4 years IT or technical experience
• Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
• Demonstrates moderate familiarity with asset, service, monitoring, and documentation tools as well as troubleshooting and research tools
• Demonstrated strong and effective verbal, written, and interpersonal communication skills