Project Manager 1 - Scrum Master

We are seeking a proactive and adaptable Scrum Master to support the E-ZPass delivery team by facilitating Agile ceremonies, maintaining team alignment, and ensuring visibility into delivery progress, priorities, risks, and blockers.

This role combines Agile facilitation with hands-on delivery operations, including Azure DevOps work item creation, backlog maintenance, documentation, metrics reporting, and cross-team coordination. The Scrum Master will work closely with the Development Manager to support execution, mitigate risks, resolve impediments, and drive continuous improvement., * Facilitate Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.

• Support Agile team practices, collaboration, accountability, and continuous improvement.
• Maintain backlogs, user stories, tasks, work items, and dashboards using Azure DevOps or similar Agile management tools.
• Create, refine, and maintain Azure DevOps cards and supporting documentation.
• Track and report Agile delivery metrics, including velocity, burndown, sprint progress, risks, blockers, and overall project status.
• Document meeting outcomes, action items, decisions, risks, and status updates accurately and promptly.
• Investigate issues, gather relevant information, identify potential root causes, and attempt appropriate resolution before escalating.
• Collaborate regularly with the Development Manager to maintain team alignment and support delivery commitments.
• Coordinate dependencies, risks, and work activities across multiple teams.
• Identify process gaps and recommend practical improvements to team workflows and delivery practices.
• Maintain accurate, transparent, and timely reporting for stakeholders and leadership.
• Balance Agile facilitation with hands-on project coordination, documentation, and operational support.

The ideal candidate has strong Agile fundamentals, hands-on Azure DevOps experience, excellent communication skills, and the ability to investigate issues before escalating them., * 3-5 years of experience working as a Scrum Master supporting Agile delivery teams.

• At least 3 years of experience facilitating Scrum ceremonies and supporting Agile frameworks and practices.
• Strong understanding of Agile values, principles, team collaboration, and continuous improvement.
• At least 3 years of experience using Azure DevOps or similar Agile work management platforms.
• Hands-on experience creating and managing user stories, tasks, work items, and backlogs.
• Experience tracking Agile delivery metrics and maintaining project dashboards and status reports.
• Experience with project documentation, action-item tracking, and administrative delivery support.
• Ability to investigate issues and potential root causes before escalating them.
• Experience coordinating dependencies and communicating across technical teams.
• Ability to balance Scrum Master responsibilities with day-to-day delivery operations.
• Certified ScrumMaster (CSM) certification is required.
• Strong written and verbal communication, organization, problem-solving, and stakeholder management skills.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• Experience supporting large enterprise technology projects.
• Experience working in government or public-sector environments.
• Familiarity with Agile maturity initiatives, Agile transformations, or process improvement programs.
• Experience collaborating with development teams and technical managers in software delivery environments.