Technology Support Specialist

As the on-site technology support team member, you’ll provide day-to-day technical support and help ensure team members have the tools, access, and guidance they need to do their best work. Your responsibilities will include:

• Provide technology support. Serve as the primary point of contact for technology requests, troubleshoot hardware, software, network access, and account issues, and manage support tickets through resolution.
• Coordinate with technology partners. Work closely with our managed service provider (MSP) to resolve network and connectivity issues affecting the main office, satellite offices, and outdoor properties.
• Support team member onboarding and offboarding. Set up and manage user accounts, equipment, software, system access, passwords, and multifactor authentication. Provide technology training for new hires and ongoing training for team members.
• Keep equipment and systems running smoothly. Coordinate technology purchases, setup, deployment, repairs, replacements, warranties, and software licensing. Maintain accurate inventories of IT equipment and managed devices.
• Support meetings and events. Coordinate audiovisual equipment, remote meeting technology, and logistics for internal meetings, conferences, and other council events. Administer and support the Zoom Phone system.
• Help teams work smarter. Provide support for Microsoft Power BI and Power Automate, troubleshoot reporting and automation issues, and collaborate with departments on data collection, storage, and process improvement.
• Promote secure technology practices. Follow and reinforce council policies related to cybersecurity, privacy, and acceptable use of artificial intelligence (AI).

What You’ll Bring

We’re looking for someone who combines technical know-how with a helpful, solutions-focused approach. The ideal candidate will have

• Two to four years of experience providing IT support in a professional setting; nonprofit experience is a plus.
• Technical and administrative experience with Windows operating systems, Microsoft Office, Microsoft Teams, Power BI, and Power Automate.
• Experience administering Zoom, Zoom Phone, Salesforce, and other cloud-based platforms.
• Experience working with a managed service provider.
• Strong customer service and communication skills, including the ability to explain technical issues and solutions clearly to people with varying levels of technical knowledge.
• Excellent organizational skills, attention to detail, and the ability to troubleshoot problems, manage competing priorities, and adapt to changing needs.
• The ability to work independently and collaboratively, with a positive, flexible, and courteous approach.
• A strong commitment to the values and mission of Girl Scouting.

Some of Our Benefits

• 100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available).
• 3% employer contribution to 403(b), plus additional 2% match.
• Generous paid leave benefits.
• Paid holidays/office closures include: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31. The Presidential Inauguration Day is also an observed holiday on January 20th every four years. One floating holiday, annually.
• A vibrant workplace with a diverse staff who are dedicated to a common mission to make a difference in our community through Girl Scouting. Click here to read our bi-monthly staff newsletter to take a closer look.