Application Support Lead

Must Have Technical/Functional Skills Application operations, incident/problem/service request management Production monitoring, stabilization, runbooks, RCA and release support SLA/KPI governance and managed-services delivery Onsite coordination, customer communication and shift/on-call readiness Roles & Responsibilities Lead L1/L2/L3 support operations and production governance Own major incidents, RCA, problem elimination and service restoration Maintain runbooks, operational controls and release-readiness checks Coordinate customer stakeholders and offshore support teams In addition Support lead should be able to do the following

1. Able to work in shifts.
2. Play the role of onsite co-Ordinator for offshore
3. Able to conduct RCA and provide and Implement solutions as part of L2/L3 Support Generic Managerial Skills, If any Customer-facing communication and concise executive reporting Onsite-offshore coordination across distributed teams Structured ownership, prioritization, risk escalation and collaboration Ability to work independently while following enterprise governance and security standards

BACHELOR OF COMPUTER SCIENCE

Salary Range: $110,000-$120,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.