Temporary 2nd Line IT Support Technician - Amersham, Buckinghamshire

This is an entirely on-site role supporting the school’s IT department and ensuring the smooth running of its technical systems and services. Key Responsibilities

• Provide 2nd and 3rd line technical support across school systems and infrastructure.
• Troubleshoot and resolve complex hardware, software, server and network issues.
• Assist with maintaining on-premises and hybrid server environments.
• Support Microsoft Azure, Microsoft 365 and Hyper-V virtualised environments.
• Manage IT helpdesk requests and ensure service-level agreements are met.
• Assist with IT projects, system documentation and disaster recovery procedures.
• Provide staff IT training and technical guidance.
• Supervise and mentor another IT technician, supporting their professional development.

• A relevant IT or technical degree.
• Extensive IT support experience, including 3rd line troubleshooting.
• Strong experience with servers, networking and IT infrastructure.
• Knowledge of Azure, Microsoft 365 and Hyper-V.
• Excellent communication, organisation and problem-solving skills.
• A professional, proactive and service-focused approach.

Previous experience in a school environment and team supervision would be advantageous, although independent school experience is not essential.