Desktop Support Analyst

Operations Management ServiceNow Group Policy Microsoft 365 Windows Search Microsoft Teams Customer Service Computer Science Active Directory Cloud Management Technical Issues Operating Systems Computer Hardware Computer Upgrades Video Conferencing Peripheral Devices Business Valuation Inventory Management Microsoft SharePoint IT Service Management Information Technology Full Stack Development Business Transformation Verbal Communication Skills End-User Training And Support Troubleshooting (Problem Solving) Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software), Serve as the primary onsite point of contact for walk-up IT services in accordance with ticket procedures.

Provide exceptional customer service while performing technical troubleshooting desk-side, in conference rooms, in the server room, and remotely over the phone.

Work collaboratively with other members of the IT team to identify the root cause of technical issues and develop solutions to prevent them from recurring in the future.

Deploy, configure, maintain, repair, and upgrade computer hardware and peripherals.

Maintain inventory of all onsite hardware and software licenses.

Install, repair, update, or uninstall desktop software.

Perform directory administration and enterprise application access tasks.

Serve as remote hands in the Needham Server Room for network, server, and storage tasks, at the direction of Infrastructure Team.

Troubleshoot a wide range of computer hardware and software issues, in consultation with more experienced team members.

Routinely test workplace systems, such as A/V equipment, copiers/printers, and the visitor kiosk.

Setup desks for new hires and assist with office moves.

Setup and support video/tele-conference equipment for meetings and events.

Write, review, and revise IT and End User knowledge base articles and process documentation.

Provide end user training with office software, email, desk phones, mobile devices, web/video conferencing, and policy awareness.

· Degree or diploma in Computer Science, Information Technology or similar field.

· 2-3 years of experience or equivalent in education and experience.

· Aptitude for troubleshooting complex technical problems.

· Proficiency in working with and configuring Microsoft Windows Desktop OS, Active Directory, and Group Policy.

· Expertise in the use and management of Microsoft Teams, SharePoint, and other M365 apps/services.

· Experience with Microsoft cloud management tools such as Entra ID and Intune.

· Outstanding customer service skills both in-person and remotely via phone/chat support.

· Excellent written and oral communication skills with the ability to explain technical concepts to non-technical audiences.

· Experience with ServiceNow and ITIL processes is preferred.

· Experience with Copilot or other AI tools is a plus.

· Ability to work overtime onsite for events or infrastructure support., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.