Network Operations- Voice Engineer

This Voice Engineer will provide advanced engineering support, plan, and perform engineering changes to the UR Data, Voice, Security, and Wireless networks, including new deployments. This role has a focus on URs LAN/WAN and Data Center networking. Work with NOC technicians, internal IT and supplier resources, as well as outside technicians to support and manage the UR global Data, Voice, Security, and Wireless networks. Support advanced incidents, investigate outages, perform system upgrades, and coordinate advanced issues with supplier support. This person will also be responsible for taking over any escalations of the NOC technician team., Manage and support Data, Voice, Security, and Wireless networking systems globally in a Network Operations Center

Monitor and respond to all applicable alarms for core UR systems

Manage high priority outage bridges, coordinating other resources and suppliers, while keeping IT leadership informed

Support inbound escalations from the helpdesk and NOC technicians

Work with the broader IT team to troubleshoot complex issues

Operations

Organize and manage the proper set-up and operation of the network, including support and deployment of networking technologies UR may adopt

Train and develop procedures for the helpdesk and NOC technicians

Ensure all activities are properly documented and tracked through a ticketing system

Provide subject matter expertise for all networking technologies, technical training, and support to other operational groups.

Thoroughly document knowledgebase articles and network documentation including diagrams

Participate in rotating on-call schedule

Plan and implement system changes

Maintain current, high-level technical skills in technologies UR has or may adopt. Keep abreast of developments in networking technologies.

Participate and/or be part of the NOC continuous improvement activities

cisco call manager, Voip, Unified communications, Cisco voice, Uc, Cisco voip, Ucce, Uccx, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Leadership Coordinating Market Share Issue Tracking Equipment Cost Help Desk Support Wireless Networks Business Valuation Technical Training Wide Area Networks Network Monitoring Engineering Support Local Area Networks Cisco Voice Over IP Procedure Development Full Stack Development Unified Communications Business Transformation Continuous Improvement Process Troubleshooting (Problem Solving) $83,200 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

Our client is one of the largest equipment rental company, with about 13 percent of the North American market share as of 2019. It owns the largest rental fleet in the world with approximately 4,700 classes of equipment totaling about $19.3 billion in original equipment cost as of 2022., We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.