Technical Support Technician

We are seeking a motivated and customer-focused Technical Support Tech to provide day-to-day technical assistance to end users. This role is responsible for identifying, researching, and resolving a variety of technical issues while delivering excellent customer service. The ideal candidate will follow established procedures, document issues accurately, and work under close supervision to ensure timely problem resolution., * Provide technical support to end users via telephone, email, and in-person requests

• Identify, research, troubleshoot, and resolve hardware and system issues
• Document, track, and monitor reported problems to ensure timely resolution
• Escalate unresolved issues according to established guidelines
• Maintain accurate records of support requests and solutions
• Follow pre-established instructions, procedures, and best practices
• Communicate clearly and professionally with users and team members

Technical Support, Technical Support, United States Citizen, Procedure Development, Problem Solving Skills, Time Management, Customer Relations, Customer Support/Service, Technical Delivery, Help Desk, * 0-3 years of experience in technical support or a related role

• Identify, research, troubleshoot, and resolve hardware and system issues
• Basic knowledge of commonly used concepts, practices, and procedures within IT support
• Ability to follow instructions and established guidelines
• Strong customer service and communication skills
• Ability to work effectively under immediate supervision
• Associate’s degree in Information Technology or a related field (or equivalent experience)

Nice to have but not required

• Ticketing knowledge/experience
• Certification(s)
• Data center experience