Desktop Support
Inspyr Solutions
Merrifield, VA, United States
8 days ago
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Role details
Contract type
Contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Microsoft Outlook
Cyber Security
Domain Name System (DNS)
Issue Tracking Systems
Networking Basics
Citrix Systems
Password Management
Productivity Software
Anti-Phishing
Software Engineering
Cyberark
+1 more
Servicenow
Requirements
- Excellent communication skills
- Excellent customer service skills
- Professional presence and maturity
- Detail-oriented
- Ability to work well with other team members
- Comfortable and adaptable in a fast-paced environment
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Ability to follow and adhere to standard operating procedures Technical Knowledge/Skills:
- Ability to diagnose and resolve hardware and software issues for end users
- Basic networking knowledge (IP, DNS)
- Basic cybersecurity knowledge (MFA, phishing)
- Ticketing system experience (ServiceNow)
Experience:
- Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
- Experience with troubleshooting issues on Microsoft Windows 11 operating systems
- Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)
Nice to haves:
- CompTIA A+ Certification
- Microsoft 365 Certified: Fundamentals Certification
- Experience using ConnectWise Remote Support Software
- Experience using CyberArk Workforce Password Management Software
- Experience troubleshooting Citrix VDIs
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Prepare application
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