Azure qualified Technical Support Engineer - Investment Banking - VIP Support

Are you a technically strong, hands-on Desktop Support Engineer with experience supporting Fund Managers, Front Office teams and VIP users within Financial Services?

We have an excellent opportunity for an experienced Desktop Support Engineer to join a prestigious financial services environment in Central London, delivering high-quality, white-glove IT support to senior stakeholders and demanding business users.

We’re looking for someone who is proactive, technically confident, professional and genuinely hands-on - someone who takes ownership, thrives under pressure and knows how to deliver exceptional VIP support.

The Role

You’ll provide face-to-face, desk-side and floor-walking support to Fund Managers, senior executives and Front Office users, troubleshooting everything from desktop and Microsoft 365 issues to mobile devices, endpoint management and meeting room technology.

This is a fast-paced, high-visibility role where technical expertise, excellent communication and outstanding customer service are essential.

What We’re Looking For

• 5+ years’ Desktop / End-User Support experience across 1st-3rd Line.
• 3+ years’ Financial Services experience, ideally Investment Banking or Asset Management, supporting Fund Managers, Front Office or VIP users.
• Microsoft Azure certification and a minimum of 2 years’ hands-on Azure experience.
• Strong Microsoft Intune, Apple Business Manager (ABM) and iOS/iPadOS management experience.
• Windows Autopilot - device enrolment, configuration, deployment and troubleshooting.
• Microsoft 365 - strong support skills across Outlook, Teams, Excel, PowerPoint, OneDrive and Copilot.
• Desktop & Hardware Support - Dell laptops/desktops, docking stations, Windows builds, Apple devices and peripherals.
• Infrastructure & Security - working knowledge of Active Directory, Entra ID, Exchange Admin Center, ServiceNow, Zscaler, Proofpoint and Microsoft Defender.
• Meeting Room & AV Support - hands-on experience supporting Microsoft Teams meeting rooms, video conferencing, AV equipment and mobile devices is essential.
• VIP / Executive Support - proven ability to support senior, demanding users professionally, with excellent communication and incident ownership.

What Will Make You Stand Out?

We’re particularly interested in engineers who:

• Are technically strong and hands-on, with excellent troubleshooting skills.
• Have supported Fund Managers, senior executives or Front Office teams within Financial Services.
• Take a proactive, ownership-driven approach and see incidents through to resolution.
• Can work independently, remain calm under pressure and deliver a premium, white-glove service.
• Have excellent interpersonal skills and maintain a smart, professional appearance.
• Speak French - advantageous, but not essential., If you’re an experienced, Azure-certified Desktop Support Engineer with a strong Financial Services background, excellent VIP support skills and a genuine passion for delivering first-class technical support, we’d love to hear from you., * Administrative Roles (Administration)
• Attention to Detail (Attentions)
• French Language Skills
• Incident Management (Process)
• Microsoft Azure (Line)
• Microsoft Office (Entry)
• Microsoft Windows OS (Win)
• Problem Solving (Process)
• Technical Support (IT)
• User Experience & Management