2nd Line Support Analyst / Systems Support Analyst

Rate: £250 - £300 per day Contract: Contract Project: HR Systems Transformation

Location: Remote

We are looking for a hands-on 2nd Line Support Analyst / Systems Support Analyst to support a major HR systems transformation programme.

As the new HR system moves through implementation and early-life support, there is expected to be an increased volume of incidents, system issues and user queries. You will provide hands-on 2nd line support, investigating and resolving issues and helping ensure the new system successfully transitions into BAU.

Key Responsibilities

• Provide hands-on 2nd line application and systems support
• Investigate and resolve incidents arising during early-life support
• Troubleshoot system and user issues, escalating where required
• Support the resolution of potential data issues and data fixes
• Work closely with project, technical and business teams to manage issues through to resolution
• Help support the transition of the new HR platform into a stable BAU environment

Skills & Experience

• Strong hands-on 2nd line support / systems support experience
• Experience working in an application or systems support environment
• Good incident investigation, troubleshooting and problem-solving skills
• Comfortable supporting systems during periods of change, implementation or early-life support
• Ability to investigate data-related issues
• Strong communication skills and confidence working with technical and non-technical stakeholders
• SQL knowledge would be beneficial but is not essential
• Previous HR systems experience is not required

This would suit a practical, hands-on 2nd Line Support Analyst who is comfortable troubleshooting application issues and supporting users through a significant system transformation.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4841387 - Timothy

• Strong hands-on 2nd line support / systems support experience
• Experience working in an application or systems support environment
• Good incident investigation, troubleshooting and problem-solving skills
• Comfortable supporting systems during periods of change, implementation or early-life support
• Ability to investigate data-related issues
• Strong communication skills and confidence working with technical and non-technical stakeholders
• SQL knowledge would be beneficial but is not essential
• Previous HR systems experience is not required

This would suit a practical, hands-on 2nd Line Support Analyst who is comfortable troubleshooting application issues and supporting users through a significant system transformation.