Global IT Support Analyst - 1st/2nd Line, Madrid/EMEA
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Role details
Tech stack
Job description
Lightsource bp in Madrid is seeking an experienced IT Support Analyst to help deliver day-to-day support for local users and our global offices across the EMEA region.
You will handle 1st/2nd line support, manage hardware/software issues, and maintain SOPs, with emphasis on Microsoft 365, Intune, Entra, Exchange Online, Teams, and SharePoint Online. Travel to regional offices may be required; strong customer service and problem-solving skills are essential.
Requirements
You will handle 1st/2nd line support, manage hardware/software issues, and maintain SOPs, with emphasis on Microsoft 365, Intune, Entra, Exchange Online, Teams, and SharePoint Online. Travel to regional offices may be required; strong customer service and problem-solving skills are essential.
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