Desktop Technician/ End Point Specialist

Are you a hardware hero who loves being in the thick of the action? We need a Desktop Technician who thrives on high-energy deployments and delivering “white-glove” support.

This isn’t just about swapping monitors; it’s about ensuring our team has the cutting-edge tools they need to succeed.

The Mission

The Hardware Overhaul: Take the lead on unboxing, configuring, and deploying next-gen workstations and peripherals.

The Front Line: Act as the face of IT, guiding end-users through their new setups and ensuring a seamless transition., * Provide break/fix support for phones, computers, and printers to ensure that endpoint technology assets function at optimal level

• Install new and updated end-user devices across the bank and network hardware at branches to ensure Frost branch technology is up to date and to maintain a continuous replacement cycle
• Train new users to use hardware and software to maximize total work efficiency

Required 1+ years of experience in a help desk or endpoint role

Strong working knowledge of desktop operating systems and peripherals, mobile devices, and printers and print servers

Strong working knowledge of customer support practices in an enterprise environment

Excellent written and verbal communication skills

Proficient in Microsoft computer applications

skills:

computers,network hardware,peripherals,print servers,computer applications,Install,Caring,desktop operating systems,customer support,help desk,mobile devices,printers