IAM Specialist

The IAM Specialist will support day-to-day Identity and Access Management operations by granting and removing user access, updating accounts, and fulfilling access-related requests. The position requires someone who can work quickly while maintaining a high level of accuracy and attention to detail. This individual will also act as an important layer of security by identifying questionable or inappropriate access and escalating potential risks when necessary. The ideal candidate comes from a help desk or service desk environment where they have worked tickets, troubleshot problems, fulfilled user requests, and made sound decisions independently. Previous IAM experience is helpful, though the team can provide training on its systems and processes. Strong judgment, analytical thinking, urgency, and reliability are especially important for success in this role. ServiceNow and SailPoint experience are considered valuable advantages.

1-3 years of IT support, help desk, service desk, or similar hands-on technical support experience Experience working within a ticketing environment, including troubleshooting issues, fulfilling requests, and documenting work accurately Strong attention to detail with the ability to maintain a high level of accuracy in a fast-paced, high-volume environment Strong critical-thinking and analytical skills with sound judgment when handling access or security-related concerns Security-minded approach with the ability to recognize inappropriate or potentially risky user access and escalate concerns appropriately Associate’s or bachelor’s degree in IT, Computer Science, Cybersecurity, or a related technical field, or relevant service desk experience Experience with ServiceNow or another enterprise ticketing/service management platform Exposure to SailPoint or another Identity and Access Management / Identity Governance platform Experience with user account administration, access provisioning/deprovisioning, permissions, or Active Directory Previous exposure to cybersecurity, IAM, account security, or access-control processes