IT Support Specialist

We are seeking an experienced IT Support Specialist to join our team. The ideal candidate has a strong passion for supporting end users and a proven track record in IT support. In this role, you will provide technical support to a diverse group of internal customers, from frontline employees to senior managers. You will help ensure the smooth operation of IT systems and equipment, with a focus on efficiency, professionalism, and service tailored to the needs of each user.

Why Join Us

If you are passionate about IT support and eager to build hands-on experience solving hardware, software, and application issues while delivering excellent customer service, we would love to hear from you.

Key Responsibilities

• Troubleshoot and resolve hardware and software issues for end users at all levels of the organization, including executives.

• Perform hardware imaging, device deployments, and application updates.

• Support Windows 10/11, Microsoft 365, and Exchange Online environments.

• Manage Active Directory objects, including users, groups, and computers.

• Deliver responsive support to remote users to keep them connected and productive.

• Document processes and contribute to user education, particularly for non-technical users.

• Manage and resolve IT tickets through Jira Service Management ticketing system.

• 4+ years of IT support experience, preferably in a corporate environment.

• Proficiency with Microsoft 365 and Active Directory.

• Familiarity with help desk tools and basic networking concepts.

• Advanced English speaking skills, fluent Spanish (Catalan is a big plus)

• Strong problem-solving, organizational, and communication skills, with the ability to work effectively across different user groups.

• A customer-focused, team-oriented approach, with experience supporting senior managers and executives.

• Availability to work on-site five days per week.
• Eligible to work legally in Spain (permanent residency/free access to the market).

Preferred Qualifications

• Experience with Microsoft Intune or Azure.

• Experience supporting users in a manufacturing environment.
• Experience with Jira.

Travel and Physical Requirements

• Travel: up to 5%.

• Ability to lift and move IT equipment as needed.