IT Support Specialist

IT Support Specialist - High Level of English - Based in Madrid Our client, a leading biotechnology company headquartered in Madrid, is seeking a highly motivated and people-oriented IT Support Specialist to join their local team. This position is ideal for someone with strong interpersonal skills and a foundational to intermediate understanding of Microsoft Azure Active Directory (AAD) , Microsoft Entra ID , and Microsoft 365 . The selected candidate will act as a key point of contact for IT user support, resolving technical issues efficiently and with a strong customer service approach. A high level of English (spoken and written) is required, as the role involves supporting users across different regions. Key Responsibilities - Provide first-level support for hardware, software, and account-related issues. - Assist with account provisioning, access control, group management, and password-related tasks using Azure Active Directory (AAD) and Microsoft Entra ID. - Support users in Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive. - Communicate clearly and empathetically with users to resolve IT concerns. - Document issues and solutions in the ticketing system. - Escalate complex technical problems to senior IT staff or external vendors. - Contribute to onboarding and offboarding processes from an IT perspective. - Provide both remote and onsite user support as needed. Required Skills & Qualifications - Excellent interpersonal and communication skills. - High level of English (spoken and written); Spanish fluency is also required. - Basic to intermediate knowledge of Microsoft Entra ID and Azure Active Directory (user/group management, MFA, conditional access). - Familiarity with Microsoft 365 administration and user support. - Strong organizational skills and ability to manage multiple tasks. - Customer-focused mindset and willingness to go the extra mile. - High school diploma or equivalent; additional education or certifications are a plus. Preferred Qualifications - Basic understanding of security practices and access management. - Previous experience in a technical support role in an international or bilingual environment. Work Environment & Benefits - Be part of a multicultural, collaborative team in a leading biotech firm. - Work in a mission-driven company committed to innovation and global impact . - Benefit from professional development opportunities in IT support and cloud services. contact: carolina.calvillo@robertwalters.com