IT Support Engineer

We are looking for a reliable and customer-oriented IT Support - End User Computing Engineer (Level 1) to join our team in Valladolid, Spain. The selected candidate will provide onsite and deskside support for end users, ensuring smooth day-to-day IT operations., * Provide Level 1 deskside / end-user computing support

• Troubleshoot hardware and software issues (laptops, desktops, peripherals)
• Support Windows operating systems (Windows 10/11)
• Assist with user account issues, password resets, and basic access management
• Install, configure, and maintain software applications
• Support printers, scanners, and other peripheral devices
• Escalate complex issues to higher-level support teams when required
• Document incidents and resolutions accurately
• Ensure excellent customer service and timely ticket resolution
• Follow defined IT processes and SLAs

Work Authorization: Must already have a valid visa and work permit for Spain (this is a B2B contract and does not provide visa or work permit sponsorship), * Minimum English B2 level

• Minimum Spanish B2 level (certified)
• Must already possess a valid visa and work permit for Spain (no sponsorship available)
• Previous experience in End User Computing / Deskside Support (Level 1)
• Good knowledge of Windows OS, Microsoft Office, and basic networking
• Strong troubleshooting and communication skills
• Ability to work independently onsite

Preferred Skills

• Experience with ticketing tools (ServiceNow, Jira, etc.)
• Basic knowledge of Active Directory
• Hardware troubleshooting experience (laptops, docks, monitors, printers)