Sr. ServiceNow Developer

Key Responsibilities * Lead the design, development, configuration, testing, deployment, and ongoing support of ServiceNow solutions across ITSM and ITOM. * Design and enhance ITOM capabilities, including Discovery, Service Mapping, Event Management, and related integrations and automation. * Own and improve CMDB architecture, data quality, health, governance, identification, reconciliation, normalization, and lifecycle processes. * Advance CSDM adoption by aligning business applications, application services, technical services, service offerings, and supporting infrastructure to an agreed data model. * Configure and develop Flow Designer flows and subflows, IntegrationHub spokes, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, notifications, scheduled jobs, and Service Catalog solutions. * Develop and support integrations using REST/SOAP APIs, MID Servers, import sets, transform maps, IntegrationHub, and other enterprise integration patterns. * Troubleshoot complex platform, discovery, credential, integration, data, performance, workflow, and access issues; identify root causes and implement durable fixes. * Create technical designs, implementation plans, test cases, deployment documentation, support procedures, and platform standards. * Perform technical reviews and provide mentoring and guidance to developers and administrators. * Partner with platform owners, architects, infrastructure teams, security teams, business analysts, and process owners to translate requirements into maintainable ServiceNow solutions. * Support Agile planning, backlog refinement, estimation, demonstrations, release activities, and production support. * Promote platform governance, upgrade readiness, secure development practices, reuse, maintainability, and alignment with ServiceNow best practices.

Required Qualifications * 5+ years of ServiceNow development or administration experience, including responsibility for complex enterprise implementations. * Hands-on experience implementing and supporting ServiceNow ITOM capabilities and integrations. * Demonstrated experience with CMDB architecture, CI class modeling, relationships, data sources, reconciliation, health metrics, and governance. * Practical experience applying CSDM concepts to services, applications, offerings, and supporting technical infrastructure. * Advanced JavaScript and ServiceNow scripting skills, including Glide APIs and both client-side and server-side development. * Experience with Discovery patterns, probes and sensors, credentials, schedules, MID Servers, and troubleshooting discovery results. * Experience developing integrations using REST APIs, IntegrationHub, import sets, transform maps, and scripted interfaces. * Strong understanding of ServiceNow security, roles, ACLs, scoped applications, update sets or application deployment, and source control practices. * Strong analytical, troubleshooting, documentation, and communication skills. * Ability to lead technical work, manage competing priorities, and collaborate effectively with technical and non-technical stakeholders. Preferred Qualifications * Experience with Service Mapping, Event Management, Agent Client Collector, Service Graph Connectors, or cloud discovery. * Experience establishing CMDB governance, data certification, remediation processes, and dashboards for CMDB health and CSDM adoption. * Experience with ITSM processes such as Incident, Request, Change, Problem, Knowledge, and Asset Management. * Experience with automated testing, upgrade planning, clone management, release management, and production support. * ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications. * Relevant ServiceNow implementation specialist certifications, particularly in Discovery, Service Mapping, or ITOM. * Experience mentoring junior developers and contributing to technical design or architecture decisions. * Ability to work in person three days per week.