Jr. ServiceNow Developer

Key Responsibilities * Develop and configure solutions within the ServiceNow platform under the guidance of senior team members. * Build and maintain: o Catalog Items and Record Producers o Catalog Variables and Variable Sets o Workflows o Flow Designer flows and subflows o Business Rules o Client Scripts o UI Policies o Notifications o Script Includes and other server-side scripts * Assist with ServiceNow administration, configuration, and platform maintenance. * Participate in development of ITSM processes such as Incident, Request, Change, Problem, and Knowledge Management. * Complete assigned development work and document solutions appropriately. * Support system, integration, and user acceptance testing. * Troubleshoot ServiceNow configuration, scripting, workflow, and access issues. * Participate in peer reviews, demonstrations, testing, and deployments. * Follow established development standards and ServiceNow best practices. * Work with business analysts and stakeholders to understand requirements and translate them into ServiceNow solutions. * Participate in Agile ceremonies, backlog refinement, and development planning. * Assist with integrations and automation involving ServiceNow and other enterprise systems. * Develop knowledge of existing ServiceNow applications and progressively take ownership of more complex development work.

Required Qualifications * Foundational understanding of the ServiceNow platform and IT service management concepts. * Basic experience with or knowledge of: o JavaScript o HTML/CSS o REST APIs o Relational data concepts o Workflow/process automation * Strong troubleshooting and problem-solving skills. * Ability to learn new technologies and ServiceNow capabilities. * Strong written and verbal communication skills. * Ability to work effectively with technical and non-technical team members. * Strong attention to detail and willingness to follow development, testing, and documentation standards. Preferred Qualifications * 1-2 years of experience working with ServiceNow, application development, IT support, or a related technical discipline. * Ability to be in person 3 days a week. * Experience configuring or administering ServiceNow. * Experience with ServiceNow ITSM. * Familiarity with: o Workflow Editor o Flow Designer o Service Catalog o ACLs and roles o Update Sets/application deployment o REST integrations o IntegrationHub o Agile development practices * ServiceNow Certified System Administrator (CSA) certification. * ServiceNow development coursework, training, personal development instances, internships, or hands-on lab experience.