Helpdesk Analyst

The Helpdesk Analyst II is responsible for providing first-level technical assistance and support related to client computer hardware and software and is an in office position based out of our Denver CO-Denver Tech Center location. You will respond to tickets, run diagnostic programs, isolate problems, and determine and implement solutions. This position will work with cloud, on-prem, and SaaS technologies to assist our employees in various ways to resolve issues and increase productivity. The Helpdesk Analyst will also work with our systems administrator on hardware, software, and service deployments to expand your skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas:

• Understand and demonstrate the principles of AUTOPAY/The Saving’s Group Mission, Vision and Values.
• Use phone, text, and email to respond to employee tickets within service level requirements.
• Assist the other members of the IT department in planning and carrying out technical projects.
• Translate technical issues into easily understandable verbiage to communicate issues to employees.
• Install, modify, troubleshoot, and repair client computer hardware and software.
• Provision and configure users in Active Directory, Microsoft 365, and other services.
• Continue your learning with courses and programs that will assist in your career development.
• Learn and assist with department programming projects in Python, PowerShell, and JavaScript. These projects generally focus on further automating our systems and integrating them to remove menial tasks.
• Help maintain a secure network environment and report security vulnerabilities and violations.
• Great interpersonal skills when working with TSG employees.
• Availability to work an occasional Saturday may be required due to business needs.
• Additional duties as required.
• Candidate will need to have completed the Comp TIA A+, Network+ Certification.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. A minimum of 2-3 years of Helpdesk experience required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

• Education: High school diploma or equivalent experience required.
• Experience: Working knowledge of active directory, basic networking, PC hardware, and Google Workspace, printer installation on employee computers. In-depth experienced troubleshooting and repairing workstations and other client hardware.
• Language/Communication/Interpersonal: Excellent organizational skills. Strong verbal and written communication skills. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and all levels of management.
• Analytical: Detailed-oriented with exceptional organizational skills, ability to prioritize and work independently. Strong reasoning and critical thinking skills.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
• Technical: Working knowledge of a corporate Microsoft environment.
• Other: High level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment.

Paid Time Off and Paid Holidays:

• 401K Savings Plan.
• Four Health Insurance Plan Options.
• Flexible Spending and Health Savings Accounts.
• Dental and Vision Insurance.
• Long-term Disability and Life Insurance.
• Access to Fitness Center.
• Free Parking Options and Transportation Assistance.
• Casual Professional work environment.
• Beautiful Office located in the Denver Tech Center with Mountain views., Starting hourly wage of $30.00 to $34.00 per hour based on merit, experience and education.

The Savings Group is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we’re able to solidify our customers’ auto loans prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available.