Sr. Desktop Support

We are seeking an experienced Desktop Support Technician to provide hands-on technical support for end users in a manufacturing environment. This role will be responsible for supporting desktop systems, mobile devices, printers, Microsoft 365 technologies, and related infrastructure while ensuring timely resolution of incidents and service requests. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and experience supporting users in fast-paced production environments., * Provide Tier II/III desktop and end-user support for PCs, laptops, workstations, and peripheral devices.

• Troubleshoot and resolve hardware, software, operating system, and application-related issues.
• Support and administer Microsoft 365 (O365) applications and services.
• Configure, deploy, and support mobile devices, including iPhones, iPads, and other endpoint technologies.
• Install, maintain, and troubleshoot printers, scanners, and related peripherals.
• Manage IT assets throughout their lifecycle, including inventory tracking, deployment, and retirement.
• Handle incident and service request management through ServiceNow or similar ticketing platforms.
• Provide desk-side, remote, and on-site technical support to end users.
• Assist with workstation deployments, upgrades, system imaging, and refresh projects.
• Perform basic network troubleshooting, including IP addressing, network connectivity, switches, wireless access points, and structured cabling.
• Support server-related troubleshooting and escalate issues when necessary.
• Document technical procedures, resolutions, and support activities in accordance with company standards.
• Collaborate with IT infrastructure, security, and business teams to ensure efficient technology operations.

Apple IPad Communication IP Addressing Microsoft 365 Prioritization Mobile Devices System Imaging Desktop Support Microsoft Teams Customer Service Computer Science Asset Management Network Switches Operating Systems Technical Support IT Infrastructure Business Valuation Smartphone Operation Server Infrastructure Information Technology Full Stack Development Network Troubleshooting Business Transformation Human Machine Interfaces Computer System Validation Service Request Management End-User Training And Support Programmable Logic Controllers Technical Procedure Compliance Troubleshooting (Problem Solving) Transmission Control Protocol (TCP) Corrective And Preventive Action (CAPA)

At least 7 years, * 7+ years of experience providing desktop support, end-user computing support, or technical support services.

• Strong experience supporting:
• Windows workstations and laptops
• Microsoft 365/O365
• Printers and peripheral devices
• Mobile devices (iOS/iPads/iPhones)
• Asset management processes
• Incident management and ticketing systems (ServiceNow preferred)
• Practical knowledge of networking concepts, including:
• TCP/IP
• Network switches
• Wireless access points
• Cabling and connectivity troubleshooting
• Basic understanding of server infrastructure and related support activities.
• Excellent troubleshooting, customer service, and communication skills.
• Ability to work independently and prioritize tasks in a dynamic production environment., * Previous experience supporting users within a manufacturing environment.
• Understanding of manufacturing technologies, including:
• Human Machine Interfaces (HMI)
• Programmable Logic Controllers (PLC)
• Manufacturing data flows and connected systems
• Familiarity with regulated environments and documentation processes, including:
• Computer System Validation (CSV)
• CAPA processes
• GxP documentation standards
• Experience collaborating across both Information Technology (IT) and Operational Technology (OT) teams.
• Associates or Bachelors degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience., * Desktop Support / End User Support
• Microsoft 365 (O365)
• ServiceNow
• Asset Management
• Printer and Peripheral Support
• iOS / Mobile Device Support
• Network Troubleshooting
• Manufacturing IT Support
• Customer Service and Communication
• Incident Management and Root Cause Analysis, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.