Desktop Support Technician (2nd Shift/M-TH - 2pm-12am)

Are you an IT problem-solver who enjoys stepping away from the desk and getting hands-on with technology? We are partnering with a rapidly growing industrial leader in Charlotte, NC, to find a dedicated IT professional ready to make a massive impact. In this role, you will be the primary technical point of contact on-site, splitting your time between a traditional office and a fast-paced warehouse environment. You will have a high degree of influence, tackle diverse hardware and software challenges, and enjoy a fantastic four-day work week (Monday through Thursday, 2:00 PM to 12:00 AM)., * Provide hands-on technical support for internal customers in a timely and professional manner.

• Split your typical day evenly between a traditional office environment and active, hands-on IT operations within an industrial warehouse.
• Remotely manage and troubleshoot workstations utilizing Windows OS and Microsoft 365.
• Partner with Human Resources to manage the IT aspects of employee onboarding and offboarding, as well as monitoring security camera equipment.
• Troubleshoot basic network issues involving computer servers, wireless equipment, and data lines.
• Install physical hardware throughout the facility, which may include running cables and utilizing ladders to service warehouse technology.
• Monitor hardware and software inventory to recommend necessary replacements and upgrades.
• Work independently without direct day-to-day supervision to manage, analyze, and maintain internal IT desktop systems.
• Push and pull essential business data from various company databases.

Bachelor’s Degree in an IT or STEM-related field, OR 2+ years of equivalent experience in a Windows-based technical support role.

Proven proficiency with M365 administration and remote device management.

Comfortable working 100% onsite in a 10-hour shift format.

Willingness to install and utilize Microsoft Teams on a personal mobile phone.

Flexibility to occasionally travel to remote business locations or provide support outside normal business hours. Less than 5% of the time, and rare. (Paid rental car, Hotel accomodations, 3 meals a day) and up to a week max.

Strong professional integrity and the ability to maintain strict confidentiality.

Nice-to-Haves

Previous experience operating within an industrial, manufacturing, or warehouse environment.

Familiarity with enterprise resource planning (ERP) software for account creation and offboarding.

Hands-on experience supporting specialized warehouse hardware such as RF scanners, thermal label printers, and ruggedized devices.

Experience with advanced device management integrations, including Microsoft Entra ID (Azure AD) and Intune.

Skills

Microsoft 365 Administration

Windows OS Support & Remote Management

Network Troubleshooting & Cable Running

IT Asset & Inventory Management

User Onboarding & Offboarding

Independent Problem Solving

Cross-Departmental Communication

High Attention to Detail

skills:

AWS,Microsoft Entra ID,Azure Active Directory,Azure AD,Databases,DevOps,IP camera,Laptops,Access,Microsoft Intune,Office,Microsoft Office,Windows OS,Windows,Multi-Factor Authentication,SAP-B1,SQL,ServiceNow,Single Sign-On,software application,software inventory,software management,Integrations,TeamViewer,wireless equipment,analytical,attention to detail,communications,communication skills,Communicate effectively,Organize,friendly,Work effectively,troubleshoot,professional integrity,able to work independently,Conditional Access,administration,install,RF Scanners,confidentiality,Desktop Support,Device Management,onboarding,ERPs,Help Desk,IT training,label printers,Emergency,MS Teams,Printers,SCC,warehouse,Supervisory,technical knowledge,Technical Support,IT support,warranty management,workstations

We proudly offer weekly pay and an exceptional benefits package featuring 100% employer-paid medical, dental, and vision coverage with deductible reimbursement.