Lead IT Support Specialist Fulfillment Center

• Provide Tier II desktop support for Windows 10 and Windows 11 environments.
• Deliver white glove support to executive leadership, VIP users, and business-critical personnel.
• Troubleshoot and resolve hardware, software, operating system, network connectivity, and application issues.
• Support desktops, laptops, docking stations, printers, monitors, conference room technology, and mobile devices.
• Manage Active Directory tasks including user account creation, password resets, group membership changes, and account administration.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office suite products.
• Provide advanced troubleshooting for VPN connectivity, remote access, and authentication issues.
• Install, configure, deploy, and maintain workstation hardware and software.
• Utilize ITSM tools to document incidents, service requests, resolutions, and asset information.
• Support meeting and collaboration technologies including Microsoft Teams Rooms, Zoom Rooms, conference room AV systems, and presentation equipment.
• Perform workstation imaging, deployments, hardware refreshes, and technology rollouts.
• Coordinate escalation activities with infrastructure, network, systems, and cybersecurity teams when necessary.
• Assist with onboarding and offboarding processes, including equipment provisioning and account access management.
• Maintain inventory of IT assets, peripherals, and spare equipment.
• Create and maintain technical documentation, user guides, and support procedures.
• Participate in after-hours support, special projects, and on-call rotations as required., * Windows 10 / Windows 11
• Active Directory / Azure AD (Entra ID)
• Microsoft 365
• Outlook
• Teams
• Intune
• SCCM/MECM
• VPN Technologies
• Zoom
• Microsoft Teams Rooms
• Printer Management
• Laptop & Desktop Deployment
• Mobile Device Management (MDM), IBM i IBM AIX Planning Auditing Scheduling Communication VMware VSphere Building Trust Microsoft Excel Windows Servers Microsoft Office Microsoft Access CompTIA Network+ Technical Issues Material Handling Computer Hardware Desktop Computing Peripheral Devices Networking Hardware Local Area Networks Microsoft PowerPoint Production Equipment Relationship Building Network Infrastructure PHP (Scripting Language) Active Server Pages (ASP) SQL (Programming Language) HyperText Markup Language (HTML) Troubleshooting (Problem Solving) Visual Basic (Programming Language) +0

Composure Operations Leadership Zoom Rooms Communication Microsoft 365 Cyber Security Detail Oriented Self-Motivation Professionalism Authentications Problem Solving Desktop Support Microsoft Teams Customer Service Microsoft Office Active Directory Virtual Desktops Operating Systems Microsoft Outlook Technical Support Microsoft Windows Device Management Windows PowerShell, Microsoft SharePoint Microsoft Windows 10 IT Service Management CompTIA Certification Remote Access Systems Full Stack Development Azure Active Directory Technical Documentation Network Troubleshooting Business Transformation Calmness Under Pressure Mobile Device Management Office 365 Exchange Online Conference Room Technology Verbal Communication Skills End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Transmission Control Protocol (TCP) Microsoft Intune (Mobile Device Management Software), We are seeking a highly motivated Tier II Desktop Support Technician to provide white glove technical support in a fast-paced Windows enterprise environment. This individual will serve as a key escalation point for complex desktop, endpoint, and end-user issues while delivering exceptional customer service to executives, VIP users, and business stakeholders.

The ideal candidate will possess strong troubleshooting skills across Windows operating systems, hardware, networking, collaboration technologies, and mobile devices. This role requires excellent communication skills, professionalism, and the ability to provide a high-touch support experience while maintaining responsiveness and technical excellence., * 3+ years of Desktop Support or End User Support experience in a Windows environment.

• Experience supporting Windows 10 and Windows 11 operating systems.
• Strong knowledge of Active Directory user and group administration.
• Experience supporting Microsoft 365 and Exchange Online environments.
• Knowledge of networking fundamentals including:
• TCP/IP
• DNS
• DHCP
• VPN
• LAN/WAN connectivity
• Wireless networking
• Experience troubleshooting desktop hardware, peripheral devices, and printer issues.
• Familiarity with endpoint management tools such as SCCM, Intune, MECM, or similar platforms.
• Experience supporting mobile devices including iOS and Android.
• Strong customer service, communication, and interpersonal skills.
• Ability to interact professionally with executives and senior leadership., * Experience providing executive or VIP support.
• Experience with Microsoft Intune and Azure Active Directory (Entra ID).
• Knowledge of Microsoft Teams Rooms and conference room AV technologies.
• Familiarity with PowerShell administration and automation.
• Experience supporting enterprise security tools and MFA solutions.
• Exposure to VMware, Citrix, or virtual desktop environments.
• Industry certifications such as:
• CompTIA A+
• Network+
• Microsoft Fundamentals
• Microsoft Modern Desktop Administrator Associate, * Exceptional customer service mindset.
• Strong attention to detail and follow-through.
• Ability to remain calm under pressure and handle executive-facing issues with urgency.
• Excellent written and verbal communication skills.
• Self-motivated with strong problem-solving abilities.
• Professional demeanor with a commitment to delivering a high-quality support experience., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication Alarm Devices Site Security Data Recording Cooling Towers Apache Airflow Access Controls Network Routing Network Switches Mechanical Systems Workflow Management Technology Ecosystems Packaging And Labeling Building Management System Continuous Improvement Process Troubleshooting (Problem Solving) Computer Room Air Handler (CRAH) Units, Operations Leadership Zoom Rooms Communication Microsoft 365 Cyber Security Detail Oriented Self-Motivation Professionalism Authentications Problem Solving Desktop Support Microsoft Teams Customer Service Microsoft Office Active Directory Virtual Desktops Operating Systems Microsoft Outlook Technical Support Microsoft Windows Device Management Windows PowerShell, Microsoft SharePoint Microsoft Windows 10 IT Service Management CompTIA Certification Remote Access Systems Full Stack Development Azure Active Directory Technical Documentation Network Troubleshooting Business Transformation Calmness Under Pressure Mobile Device Management Office 365 Exchange Online Conference Room Technology Verbal Communication Skills End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Transmission Control Protocol (TCP) Microsoft Intune (Mobile Device Management Software) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.