Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Shift work

Job source

www.juju.com

Tech stack

Microsoft Windows Apple Products Apple Mac Systems Software Engineering

Job description

• Provide insightful advice and hands-on technical support to employees
• Diagnose and resolve technical hardware and software issues and offer solutions to get employees up and running again
• Triage requests accordingly to our 3rd party IT provider
• Teach and train employees on new applications or hardware as requested
• Provide support for on-boarding and off-boarding new and departing employees

Requirements

• 2 years of experience as a help desk support technician in a macOS environment (Ideally, you have been a Genius at an Apple Store)
• Certification in Apple products and devices preferred
• Must be willing to work 7 days on / 7 days off shift work (3:00am - 3:00pm or 3:00pm - 3:00am shift)
• Strong problem-solving skills
• Excellent verbal and written communication skills
• Success in team environments, demonstrating shared responsibility and accountability with other team members
• Comprehensive understanding of operating systems, including macOS and Windows

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.juju.com

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