Job Overview:

We are seeking a proactive and customer-focused Helpdesk Administrator to join a busy facilities management team based at Bracknell. You will act as the first point of contact for facilities-related enquiries, supporting site operations, managing service requests, coordinating contractor activities, and ensuring high levels of customer service while maintaining compliance across the site.

• Location: Bracknell
• Salary: £30,000 per annum
• Contract Length: Temporary contract until 31/01/2027
• Start Date: ASAP

Key Responsibilities

• Monitor and respond promptly to facilities management helpdesk requests.
• Log and manage service requests through the CAFM system, ensuring accurate records are maintained.
• Provide support and guidance to clients regarding FM processes and procedures.
• Coordinate subcontractor callouts and supplier visits across the site.
• Maintain regular communication with customers, providing updates on outstanding work orders.
• Support statutory compliance activities, audits, inductions, and Authority to Work (ATW) processes.
• Produce accurate management reports and assist operational teams with administrative requirements.

Key Requirements

• Previous experience within a customer service, helpdesk, or administration environment.
• Experience working within Facilities Management or a similar operational setting.
• Strong working knowledge of Microsoft Office applications.
• Excellent organisational skills with strong attention to detail.
• Ability to work independently as well as collaboratively within a team.
• Experience using CAFM systems and knowledge of compliance or facilities processes would be advantageous.

Additional Information

• Working Hours: Monday to Friday, 08:00 to 17:00 (45 hours per week).

How to Apply: If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

4831735 - Srutee

• Previous experience within a customer service, helpdesk, or administration environment.
• Experience working within Facilities Management or a similar operational setting.
• Strong working knowledge of Microsoft Office applications.
• Excellent organisational skills with strong attention to detail.
• Ability to work independently as well as collaboratively within a team.
• Experience using CAFM systems and knowledge of compliance or facilities processes would be advantageous.