Customer Care & FM Help Desk Administrator

A leading specialist contractor is seeking a Customer Care & FM Help Desk Administrator to join its growing team. This is an excellent opportunity for an organised and customer-focused administrator to develop a career within the facilities management sector, supporting the delivery of reactive and planned maintenance services to a diverse client base. Your new role As Customer Care & FM Help Desk Administrator, you will provide administrative support to the Facilities Management division and act as a key point of contact for clients reporting maintenance issues and service requests. Your duties will include:

• Acting as the first point of contact for customer enquiries and maintenance requests.
• Logging and tracking reactive maintenance jobs through internal systems.
• Coordinating information between clients, contractors and operational teams.
• Monitoring operative and fleet availability to support service delivery.
• Updating records and maintaining accurate job information.
• Assisting with scheduling and administrative processes across the FM team.
• Supporting billing, invoicing and general office administration.
• Providing administrative support to the Facilities Management Manager.
• Learning operational processes and contributing to the smooth running of the FM function.

• Previous administration, customer service or help desk experience.
• Strong organisational skills and excellent attention to detail.
• Good communication skills and a professional telephone manner.
• The ability to manage multiple tasks and prioritise workload effectively.
• Strong IT skills, including Microsoft Office applications.
• A proactive approach and willingness to learn new processes.
• Facilities management, maintenance coordination or help desk experience would be advantageous but is not essential.

• Competitive salary of £27,000 to £35,000 depending on experience.
• Full training and support within the facilities management function.
• Opportunity to develop specialist FM and help desk knowledge.
• A varied and fast-paced working environment.
• Career progression opportunities within a growing organisation.
• Permanent full-time position.