IT Service Desk Engineer

• Provide Level 1 / Level 2 technical support.
• Troubleshoot hardware, software, network, and access issues.
• Manage incidents, requests, and escalations via ticketing systems.
• Support Microsoft 365, Active Directory, endpoints, and collaboration tools.
• Maintain documentation and knowledge base.
• Ensure SLA compliance and customer satisfaction.

• Experience in IT Support / Service Desk environment.
• Knowledge of Windows, Microsoft 365, AD, and networking fundamentals.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service mindset.

Preferred

• ITIL Foundation certification.
• Experience in managed services or enterprise support.

• Competitive salary aligned with UK market benchmarks
• Performance bonus (role dependent)
• Pension contribution scheme
• Private healthcare (after probation)
• Paid annual leave + UK public holidays
• Training, certifications, and career development support
• Flexible / hybrid working (role dependent)
• Employee wellbeing and assistance programme

Visa & Right to Work

Orion Technology Services is an equal opportunity employer.

• Applicants must have the legal right to work in the UK at the time of application.
• Sponsorship may be considered for highly skilled candidates where role requirements meet UK Skilled Worker visa criteria.

Why Join Orion Technology Services

• Work on meaningful, enterprise-scale transformation programmes
• Collaborative and innovation-driven culture
• Strong career progression and leadership exposure
• Cutting-edge work across cybersecurity, cloud, and digital transformation

Apply today and become part of a team delivering technology with purpose, precision, and impact.

Pay: From £25,420.00 per year