IT Service Desk Analyst

The Auxilion Service Centre Service Desk Analyst will be responsible for level 1 tickets raised by our clients. You will provide high quality customer support services and technical assistance with a high level of accurate diagnosis and resolution. This position is an excellent opportunity to develop and advance your skills.

This role involves the following:

· Be the point of contact for technical queries from our clients.

· Meet or exceed the SLA’s provided by the customer.

· Ensure a high level of service and customer satisfaction.

· Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments.

· Supports standard desktop applications and operations.

· Invoke escalation procedure in a prompt and timely manner to other levels of support.

· Log calls accurately update and close tickets in service desk application.

• Document technical fixes and procedures.

· Level 1 technical services experience.

· Core Infrastructure - AD, Exchange, O365

· Windows 10 & 11 desktop support

· Microsoft office suite

· Good understanding of Windows systems fundamentals and system management tasks

· Excellent communication skills (Communication to customers verbal and written is mandatory)

· Strong understanding of network concepts, TCP/IP stack and common Internet protocols

· Strong troubleshooting and problem-solving skills.

· Excellent communication and customer service skills.

• Ability to work collaboratively in a team environment.

• Casual dress
• Company events
• Cycle to work scheme
• Employee mentoring programme
• Health & wellbeing programme
• Referral programme
• Transport links

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Pay: £25,000.00 per year