Study Support Officer

Based at our St Austell campus we are looking for an enthusiastic, supportive and positive team player, someone who has experience working and communicating with adults and young people, supporting them in developing their study and academic skills.

The post holder will work in our fully resourced Learning Centre to provide support for learners in using the resources, computers and accessing any online content. They will also undertake library and customer service duties as well as deliver workshops and one to one sessions to develop the skills of our students to undertake academic study., We are dedicated to fostering a sustainable and responsible work environment. Education and Training providers have a crucial role in preserving and protecting the environment for future generations. As part of our mission, it seeks individuals who share our passion for sustainability and want to impact the world positively.

Staff can contribute to sustainability initiatives, such as reducing carbon emissions, minimising waste and implementing eco-friendly practices. Employees are encouraged to actively participate in sustainability programs and offer resources and support for their personal sustainability goals.

The ideal candidate will be educated to at least Level 3 (Level 4 or above for HE campuses), with a minimum of Level 2 qualifications in both English and Maths. The ideal applicant will possess excellent IT skills, be a confident user of digital technologies, and demonstrate the ability to quickly learn new systems. You will have strong communication skills, both verbal and written, and the ability to effectively engage learners in the support process.

Candidates should have experience of studying at a higher level and/or undertaking research, alongside relevant work experience in environments such as education, libraries, offices, or customer service. You will also have experience delivering workshops or training to individuals or groups, and be confident using online systems, including library databases and virtual learning environments. Experience of working collaboratively with academic staff across a range of disciplines is essential, ensuring a clear understanding of student needs and the appropriate academic support and study resources required.

We have excellent terms and conditions of employment. We offer:

• Generous annual leave schemes - 25 days per annum for support roles, plus a paid Christmas closure of two weeks for most roles.
• Access to generous occupational pension schemes for teachers and support staff.
• Flexible and supportive family friendly working practices.
• A range of staff development activities available and all employees have access to free tuition on many of our courses.
• A range of health and wellbeing initiatives to our employees including access to free counselling and a corporate eye care scheme.
• Employee discount scheme via a corporate benefit scheme - discounts with major retailers.
• Most of our campus sites offer free parking to employees as well as discounted restaurants and salons., No agency submissions please: any submissions without prior authorisation from the Recruitment Team will be treated as our own and as such no fee will be payable.

Pay: £14.80 per hour

Expected hours: 15.0 per week, * Additional leave

• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount