Network Administrator

• Administers, monitors, maintains, and supports LAN, WAN, wireless, Internet, and related network infrastructure.
• Installs, configures, maintains, and troubleshoots switches, routers, wireless access points, controllers, VPNs, and related network equipment.
• Configures and maintains VLANs, switching, routing, TCP/IP, DHCP, DNS, VPNs, and other network services.
• Monitors network availability, utilization, performance, and capacity; proactively identifies and resolves potential issues.
• Diagnoses and resolves network outages, connectivity problems, performance issues, and infrastructure-related incidents.
• Performs network configuration changes, upgrades, maintenance, infrastructure improvements, and capacity planning.
• Installs, maintains, tests, and troubleshoots network cabling and related equipment as necessary.
• Coordinates Internet, WAN, telecommunications, and other network services with service providers and vendors.
• Maintains network diagrams, configurations, IP addressing information, equipment inventories, and technical documentation.
• Supports network security, segmentation, secure network access, VPN connectivity, cybersecurity practices, and vulnerability remediation.
• Assists with Windows Server, Active Directory, Group Policy, virtualization, backup and recovery, Microsoft 365, and related systems as assigned.
• Administers, maintains, and troubleshoots VoIP and associated telecommunications systems.
• Provides technical support for network, server, hardware, software, connectivity, and infrastructure-related issues.
• Performs and supports technology projects, system upgrades, installations, infrastructure improvements, and other departmental initiatives.
• Researches and evaluates networking technologies and assists with recommendations for technology purchases and improvements.
• Performs other related duties as assigned by the IT Director.

• Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, Cybersecurity, Network Administration, or a closely related field; or an equivalent combination of education, professional certifications, technical training, and relevant experience.
• A minimum of three (3) years of progressively responsible, hands-on information technology experience involving the administration, support, and troubleshooting of network infrastructure in a production environment is required.
• Relevant networking, systems, cloud, or security certifications are desirable.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Hands-on, practical experience administering, supporting, and troubleshooting network infrastructure.
• Working knowledge and practical experience with TCP/IP, IP addressing and subnetting, Layer 2 and Layer 3 switching, VLANs and network segmentation, routing concepts and protocols, DHCP, DNS, enterprise wireless networking, network monitoring and diagnostics, VPN and remote-access concepts, network hardware, and network documentation.
• Working knowledge of firewall and network security fundamentals and cybersecurity best practices.
• Hands-on experience supporting several of the following: Windows Server, Active Directory and Group Policy, virtualization, backup and recovery systems, VoIP and telecommunications, Microsoft 365 and cloud technologies, and cybersecurity technologies.
• Ability to independently diagnose and resolve network and infrastructure problems, identify root causes, implement appropriate solutions, and recognize when additional resources are required.
• Strong analytical, troubleshooting, organizational, written, and verbal communication skills; ability to prioritize multiple assignments and maintain accurate technical documentation.
• Ability to communicate effectively with technical and non-technical personnel, maintain confidentiality, provide professional customer service, and work independently and collaboratively.
• Ability to learn and support new technologies and platforms.

• Requires participation in an on-call rotation and may require work outside normal business hours, including evenings, weekends, holidays, or overtime for maintenance, outages, emergencies, and operational needs.
• Requires travel between City facilities and work in server rooms, telecommunications rooms, equipment closets, and other technology locations.
• Physical activities may include lifting and moving technology equipment, climbing ladders, working underneath equipment, and working in confined spaces.

LICENSES AND CERTIFICATES:

• Valid State of Louisiana Driver’s License.

Pay: $70,000.00 - $76,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance