Network Support Specialist

• Assists with the installation, configuration, maintenance, monitoring, and troubleshooting of switches, wireless access points, network connections, and related network equipment.
• Troubleshoots basic to intermediate wired and wireless network connectivity, Internet access, and other network-related issues.
• Assists with TCP/IP, IP addressing, VLANs, DHCP, DNS, wireless networking, VPN connectivity, and other network services.
• Assists with network equipment replacement, upgrades, configuration changes, testing, and maintenance.
• Installs, tests, troubleshoots, and maintains network cabling, patch panels, equipment connections, and related infrastructure.
• Assists with monitoring network availability and performance and appropriately escalates complex network and infrastructure issues.
• Maintains network closets, equipment inventories, technical documentation, network records, and other infrastructure information.
• Provides technical support for desktop and laptop computers, operating systems, software applications, printers, peripheral equipment, mobile devices, and other City technology.
• Installs, configures, maintains, upgrades, and troubleshoots computer hardware, software, and peripheral equipment.
• Assists with Active Directory, user accounts, security groups, permissions, Group Policy, Microsoft 365, and related identity and access functions.
• Assists with Windows Server, virtualization, backup and recovery, and related infrastructure as assigned.
• Provides support for VoIP telephones, extensions, voicemail, telecommunications equipment, and related services.
• Supports cybersecurity practices, endpoint security, secure access, software updates, patching, and other security-related activities as assigned.
• Responds to technical support requests and works with users to diagnose and resolve hardware, software, connectivity, and access issues.
• Provides technical support in technology projects, system upgrades, installations, infrastructure improvements, and other departmental initiatives.
• Coordinates with vendors, service providers, and contractors as necessary and performs other related duties as assigned by the IT Director.

• Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, Cybersecurity, Network Administration, or a closely related field; or an equivalent combination of education, professional certifications, technical training, and relevant experience.
• A minimum of two (2) years of hands-on information technology experience involving technical support, computer systems, networking, or related technology infrastructure is preferred.
• Relevant networking, systems, cloud, or security certifications are desirable., * Practical, hands-on experience supporting information technology systems in a work or production environment, with foundational networking knowledge and the ability to troubleshoot common technology problems.
• Working knowledge and practical experience with several of the following: TCP/IP, basic IP addressing and subnetting, switching and VLAN concepts, DHCP, DNS, wired and wireless networking, network switches and access points, and network cabling.
• Working knowledge of Windows desktop operating systems, computer hardware, printers, peripheral equipment, Active Directory, Microsoft 365, VoIP, endpoint security, and cybersecurity best practices.
• Ability to troubleshoot technical problems, identify appropriate solutions, recognize when an issue requires escalation, and learn and support new technologies and platforms.
• Strong problem-solving skills, sound technical judgment, attention to detail, and the ability to prioritize assignments and maintain accurate technical documentation.
• Ability to communicate effectively with technical and non-technical personnel, provide professional customer service, maintain confidentiality, and work independently and collaboratively as a member of the Information Technology team.

• Requires participation in an on-call rotation and may require work outside normal business hours, including evenings, weekends, holidays, or overtime for maintenance, outages, emergencies, and operational needs.
• Requires travel between City facilities and work in server rooms, telecommunications rooms, equipment closets, and other technology locations.
• Physical activities may include lifting and moving technology equipment, climbing ladders, working underneath equipment, and working in confined spaces.

LICENSES AND CERTIFICATES:

• Valid State of Louisiana Driver’s License.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance